Shipping & Returns Policy

Shipping Policy

We ship most orders via ground delivery within the continental United States.  Rush orders, Alaska, Hawaii, Puerto Rico and international orders may incur additional shipping charges.

We strive to process and ship within 3 to 5 business days of your order.  To provide you with the best customer service possible, we work to maintain sufficient inventory to readily fill your requests. If your order is experiencing a delay, we will contact you via email to let you know our best estimate of when you will receive it.  Of course, your credit card will not be charged until your product is shipped.

Returns and Exchanges Policy

We gladly accept returns or exchanges  within 5 days from the date we ship it to you. Please email us at returns@mypianostore.com and include your order number in the subject line.  In the body of the email please list the items you are returning or exchanging and your reason. We will issue you a specific returns address to ship the product to. You may use the regular mail service, UPS or FedEx.  Carefully package your item to avoid damage.  We encourage you to purchase insurance on your return package as we cannot accept damaged goods unless it is the reason stated in your issued Return Authorization Code.  Once we have received and inspected your returned item(s), we will credit your card for the full amount of your purchase less the cost of shipping.

Please include in your return package the original invoice along with your Return Authorization Code and mail it to the address provided.